Terms of service
Effective Date: 1 February 2026
Last Updated: 23 September 2026
Registered Address: United Kingdom
Contact: customer.care@rimivi.com
Website: www.rimivi.com
Welcome to RIMIVI. These Terms of Service ("Terms") govern your use of the RIMIVI website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services or purchasing our products.
1. About RIMIVI
RIMIVI is an online jewellery retailer operating from the United Kingdom.
We sell jewellery and related accessories, including rings, earrings, necklaces, bracelets and other fashion jewellery products.
Unless expressly stated otherwise on a product page, RIMIVI products are fashion jewellery and are not represented as containing diamonds or other precious gemstones.
Our products are supplied to customers from our UK fulfilment operations.
2. Eligibility
You must be legally capable of entering into a contract to purchase products from RIMIVI.
If you are under the applicable age of majority in your country of residence, you should only use our website with the involvement and consent of a parent or legal guardian.
We reserve the right to refuse or cancel an order where we reasonably believe that a customer does not have the legal capacity to enter into the purchase contract.
3. Website Use
You agree to use the RIMIVI website only for lawful purposes.
You must not:
- misuse or interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- use automated methods to extract or reproduce website content without permission;
- reproduce, copy, modify, distribute or commercially exploit RIMIVI content without our written permission; or
- use the website for fraudulent, unlawful or abusive purposes.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been breached.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on the website are accurate.
However, colours and visual appearance may vary depending on your device, display settings and lighting conditions.
Product availability is subject to change without notice.
Where a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, provide a refund for any amount paid for the unavailable product.
All products remain subject to availability and confirmation of the order.
5. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting your order, you will receive an order confirmation acknowledging that we have received your order.
A contract for the purchase of the products is formed when we confirm that the order has been accepted for fulfilment.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
- suspected fraudulent activity;
- significant pricing or product information errors;
- product unavailability;
- payment or authorisation issues; or
- circumstances that prevent us from safely or lawfully fulfilling the order.
If we cancel an order after payment has been received, the relevant amount will be refunded.
6. Pricing and Payment
All prices are displayed on the website in the applicable currency selected by the customer.
Available payment methods may include credit and debit cards, PayPal and other payment services made available through our checkout.
Payment must be successfully authorised before an order can be processed.
We reserve the right to correct obvious pricing or product information errors before an order is accepted.
Where applicable, taxes, duties, shipping charges or other costs will be displayed during checkout or communicated to the customer before the order is completed.
For international orders, the treatment of VAT, import taxes and customs duties may depend on the destination country and the value and nature of the shipment. Customers may be responsible for import charges imposed by the destination country where applicable.
7. Delivery
Orders are fulfilled and dispatched from the United Kingdom.
Available delivery methods, estimated delivery times and applicable delivery charges will be displayed at checkout or communicated before the order is completed.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, adverse weather, strikes or other events affecting transportation.
For international orders, customs clearance may result in additional delivery time.
Customers are responsible for providing accurate delivery information. RIMIVI cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.
Where applicable consumer law provides specific rights concerning delivery delays or non-delivery, those rights remain unaffected by these Terms.
8. International Orders, Customs and Import Charges
RIMIVI ships products from the United Kingdom to selected international destinations.
International orders may be subject to import VAT, customs duties, clearance charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price and may be payable by the customer.
Customers are responsible for complying with applicable import requirements in their country of residence.
RIMIVI is not responsible for delays caused by customs authorities or for charges imposed by the destination country.
9. Returns and Right of Cancellation
For eligible online purchases, customers may have a statutory right to cancel their order within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
Where the cancellation right applies, customers must notify RIMIVI clearly within the applicable cancellation period.
After notifying us of cancellation, the customer must return the relevant product within the applicable legal timeframe.
Returned products should be handled with reasonable care and returned in accordance with our returns instructions.
Where legally required, RIMIVI will refund the customer for the returned goods and applicable standard delivery charges. Refunds may be withheld until the goods have been returned or the customer provides evidence that they have been sent back, whichever occurs first.
The customer may be responsible for return postage costs where permitted by applicable law and where this has been communicated before purchase.
Certain products may be excluded from the statutory cancellation right where a legal exception applies, including personalised or made-to-order products where applicable.
Nothing in these Terms affects any mandatory consumer rights applicable to your purchase.
10. Faulty, Damaged or Incorrect Products
RIMIVI is committed to supplying products that are of satisfactory quality, fit for their intended purpose and as described.
If a product arrives damaged, faulty or materially different from the product ordered, please contact Customer Care as soon as reasonably possible with your order details and, where appropriate, photographs of the issue.
Customers retain all statutory rights relating to faulty, damaged or misdescribed products.
Nothing in these Terms limits or excludes rights that cannot legally be limited or excluded.
11. Refunds
Where a refund is approved, it will normally be made using the original payment method.
The time required for a refund to appear in a customer's account may depend on the payment provider or financial institution.
Where a product is returned because it is faulty, damaged or incorrect, RIMIVI may arrange an appropriate remedy in accordance with applicable consumer law.
We reserve the right to inspect returned products where this is reasonably necessary to establish the condition or nature of the reported issue.
12. Intellectual Property
All content appearing on the RIMIVI website, including photographs, product images, logos, graphics, designs, text, product descriptions, branding and other materials, is owned by or licensed to RIMIVI unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit RIMIVI content without prior written permission.
13. Website Availability and Information
We aim to keep the website available and information accurate, but we do not guarantee that the website will always operate without interruption or that all information will always be complete or error-free.
We may modify, update, suspend or discontinue parts of the website or individual services where reasonably necessary.
Nothing in these Terms excludes any liability or consumer protection right that cannot legally be excluded.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot legally be excluded or limited.
Subject to the above, RIMIVI will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in this section affects your statutory rights as a consumer.
15. Events Outside Our Reasonable Control
RIMIVI will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include, without limitation:
- natural disasters;
- severe weather;
- strikes or industrial disputes;
- transportation disruption;
- customs delays;
- government restrictions;
- interruptions to telecommunications or payment systems;
- cyber incidents affecting third-party services; or
- other circumstances that could not reasonably have been anticipated or prevented.
Where such circumstances occur, we will take reasonable steps to minimise their impact on customers.
16. Personal Data and Privacy
RIMIVI processes personal information in accordance with applicable data protection legislation.
Personal information may be collected and processed for purposes including:
- processing and fulfilling orders;
- payment processing;
- delivery;
- customer service;
- fraud prevention and security;
- maintaining and improving our website; and
- marketing where the customer has provided the required consent or where otherwise permitted by law.
For further information about how personal data is collected, used, stored and shared, please refer to the RIMIVI Privacy Policy.
Customers may have rights in relation to their personal data, including rights to access, correction, deletion, restriction or objection, subject to applicable law.
17. Cookies and Tracking Technologies
RIMIVI uses cookies and similar technologies to operate the website, remember customer preferences, analyse website performance and, where applicable, support marketing and advertising activities.
Where required by law, non-essential cookies and tracking technologies will only be used after the appropriate consent has been obtained.
Customers can manage their cookie preferences through the cookie settings available on the website.
18. Communications
By placing an order, you agree that RIMIVI may contact you regarding your order, delivery, payment, returns or other matters necessary to provide our services.
Marketing communications will only be sent where permitted by applicable law and, where required, with the customer's consent.
Customers may unsubscribe from marketing communications at any time.
19. Governing Law and Consumer Rights
These Terms are governed by the laws of England and Wales, unless mandatory consumer protection legislation in the customer's country of residence provides otherwise.
Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to customers under applicable law.
Where applicable, customers may also have rights under the laws of the country in which they reside.
20. Changes to These Terms
RIMIVI may update these Terms from time to time to reflect changes to our services, business operations or applicable legal requirements.
The latest version will be published on the RIMIVI website together with the applicable effective date.
Changes will not retrospectively affect rights arising from orders already placed where this would be contrary to applicable law.
21. Contact Us
For questions regarding these Terms, orders, returns or customer service, please contact:
RIMIVI Customer Care
Email: customer.care@rimivi.com
Website: www.rimivi.com
By using the RIMIVI website or placing an order, you acknowledge that you have read these Terms of Service.
Nothing in these Terms affects any mandatory statutory rights available to you as a consumer.