Shipping policy
Effective Date: 1 February 2026
Last Updated: 23 September 2026
Registered Address: United Kingdom
Contact: customer.care@rimivi.com
Website: www.rimivi.com
This Shipping Policy explains how RIMIVI processes and delivers orders placed through our website.
By placing an order, you acknowledge and agree to the shipping terms outlined below, together with our Terms of Service and Refund & Returns Policy.
1. Shipping Destinations
RIMIVI ships from the United Kingdom to selected destinations worldwide.
We currently offer delivery to:
- United Kingdom
- European Union countries
- Selected international destinations
Some countries or territories may be unavailable due to courier restrictions, customs requirements, legal restrictions or other operational limitations.
If a destination is unavailable at checkout, an order cannot be placed for that destination.
2. Shipping Carriers
Depending on the destination, service selected and availability, RIMIVI may use recognised delivery carriers and logistics providers, including:
- DHL
- UPS
- FedEx
- DPD
- Poste Italiane
- BRT
- Other appropriate postal or courier services
The carrier used for an individual order may vary.
3. Order Processing
Orders are normally processed within 1–2 business days after successful payment and order confirmation.
Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.
Where a product requires additional preparation, becomes temporarily unavailable or requires verification before dispatch, processing may take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to contact you.
4. Delivery Times
Estimated delivery times depend on the destination, shipping service and courier.
Typical delivery estimates are:
| Destination | Estimated Delivery |
|---|---|
| UK Express | 1–3 business days |
| UK Standard | 2–5 business days |
| Europe | 3–7 business days |
| International | 5–12 business days |
These are estimates rather than guaranteed delivery dates.
Delivery may take longer during periods of high demand, public holidays, adverse weather, customs processing, courier disruption or other circumstances outside our reasonable control.
The estimated delivery timeframe begins once the order has been dispatched, unless otherwise stated at checkout.
5. Shipping Costs
Shipping costs are calculated according to the destination, delivery service, order value and other applicable factors.
The applicable shipping cost will normally be displayed during checkout before payment is completed.
Where promotional free shipping is available, the applicable minimum order value and eligible destinations will be displayed on the website or during checkout.
Shipping charges may change from time to time.
6. Tracking
Where a tracked delivery service is used, a tracking number will be provided once the order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected by the carrier.
Customers should use the tracking information provided to monitor delivery progress.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
RIMIVI cannot be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated delivery information provided by the customer.
If you identify an error in your delivery address after placing an order, please contact Customer Care as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.
8. Delivery Attempts and Uncollected Parcels
The courier may make one or more delivery attempts or leave instructions for collection depending on the destination and service used.
If a parcel is returned to RIMIVI because it was refused, not collected, or could not be delivered due to information or circumstances attributable to the customer, we will contact the customer regarding the available options.
Additional shipping costs may apply if the customer requests that the parcel be re-dispatched, where permitted by applicable law.
9. Delayed, Lost or Damaged Shipments
If your order appears to be delayed, please contact RIMIVI Customer Care with your order number and tracking information.
Where a shipment is confirmed as lost by the carrier, RIMIVI will work with the customer to provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable consumer law.
If a parcel arrives visibly damaged, customers should contact Customer Care as soon as reasonably possible and, where possible, provide photographs of the packaging and product.
RIMIVI will work with the customer and the relevant carrier to investigate the issue.
Nothing in this section limits any statutory consumer rights that apply to damaged, faulty or undelivered goods.
10. International Shipping
Orders shipped outside the United Kingdom may be subject to customs clearance procedures.
Delivery times for international shipments can therefore vary depending on the destination country's customs authorities and local delivery network.
RIMIVI cannot guarantee the time required for customs clearance.
Customers are responsible for providing any information or documentation reasonably required to facilitate customs clearance.
11. Customs Duties, Import VAT and Other Charges
International orders may be subject to import VAT, customs duties, brokerage fees, clearance charges or other costs imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the shipping fee and may be payable by the customer.
The amount of any applicable import charges depends on the destination country's laws, the value and classification of the goods and other factors determined by the relevant authorities.
RIMIVI does not control or determine these charges.
Customers are responsible for complying with applicable import requirements in their country.
12. European Union Orders
Because RIMIVI ships from the United Kingdom, orders delivered to the European Union may be treated as imports into the EU.
Depending on the order value, destination and tax arrangements applicable to the shipment, the customer may be required to pay import VAT, customs duties or other charges.
Where applicable taxes or duties are collected at checkout, this will be indicated before the order is completed.
13. Delivery Restrictions
Certain products or destinations may be subject to shipping restrictions.
RIMIVI reserves the right to restrict delivery to a particular destination where shipping is not reasonably possible, prohibited by law, or unavailable through our logistics partners.
If an order cannot be delivered to the selected destination, we will contact the customer and, where appropriate, provide a refund.
14. Returns and Delivery
Shipping and delivery arrangements do not affect your statutory rights concerning cancellation, returns, faulty goods, damaged goods or goods that do not conform to the contract.
For information about cancelling an online order, returning products or requesting a refund, please refer to our Refund & Returns Policy.
15. Events Outside Our Reasonable Control
Delivery may be affected by circumstances outside RIMIVI's reasonable control, including:
- severe weather;
- natural disasters;
- strikes or industrial disputes;
- courier disruption;
- customs delays;
- government restrictions;
- transportation disruption;
- public health emergencies;
- technical or telecommunications failures; or
- other circumstances that could not reasonably have been anticipated or prevented.
Where such circumstances occur, RIMIVI will take reasonable steps to minimise the impact on affected customers.
16. Contact Us
If you have questions regarding delivery, tracking, customs, delayed shipments or other shipping matters, please contact:
RIMIVI Customer Care
Email: customer.care@rimivi.com
Live Chat: Available through www.rimivi.com
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.